Which operations can be carried out in Chat Bot?
Chat bot DIRECT is your virtual assistant on Facebook and WhatsApp messengers!
With DIRECT, you can use various services:
- Card services:
- Opening of a FREE digital Visa DIRECT card;
- Payment of utility services;
- replenishment of the balance of mobile communications;
- FREE transfers from cards within the country;
- balance replenishment in terminals, ATMs with the Cash-in function, Bank branches and online purchases;
- receipt of account statements and card details at any time;
- creating a QR code and transferring funds to the card with one touch;
- card blocking.
- Credit services:
- ordering a loan and obtaining a decision in a few minutes;
- loan payment;
- view the balance, interest rate and the amount of monthly payment;
- Deposit services:
- deposit order with one touch;
- replenishment of a deposit account;
- viewing the amount available on the balance, accrued interest, annual interest rate, date of placement and end of the deposit.
-
The opportunity to participate in the Promotions, available only to DIRECT users and receive rewards
Is it safe to use chat-bot?
Of course. All your operations go through a certified secure connection of payment systems and VTB Bank. Facebook does not store any confidential information other than that which you informed him when you created your profile. Additionally, your online purchases are protected by a CVV2 code, which you can find out through the "My Card" / "My Products" menu.
What is virtual card and which operations can I do with it?
A virtual card is a card with full functionality, designed for online payments, issued without physical medium.
With this card you can do banking operations, such as free transfers to other cards within the country, online purchases, balance top-up of mobile operators, payment of utilities, creating a QR code and transferring funds to the card with one touch.
Our bank gives you a virtual card for free.
What is fee for servicing a virtual card?
DIRECT card, transfers between them, top-up from cards of other banks and cash withdrawals at VTB ATMs and Azericard networks are always FREE.
Transfers to cards of other banks, top-up via MilliÖn / eManat terminals and cash withdrawal at other ATMs are subject to a small commission, but they will be free for you if you actively use a DIRECT card to make your purchases.
find out more about
tariffs.
How can I order a card through Chat Bot?
To order a card:
- Use button “Order a card” in Main Menu
- Type required information
- Submit your order
How can I open a card to a friend?
Literally in 2 clicks! In the Main Menu, click the "Invite a friend" button and send him the message with a link - via Facebook or any other messenger. For you and your friend, opening such a card will be FREE.
What limits are applied to the Visa DIRECT card?
If you have just opened a card through DIRECT, then the maximum balance on your card cannot exceed 100 AZN, and the annual turnover of purchases is 1000 AZN.
To remove this limit, all you need is:
- apply with a ID to any branch of VTB Bank either:
How can I increase Visa card limit?
To increase the card limit, all you need is:
- apply with an identification card to any VTB bank branch
How to replenish card balance?
You can replenish card balance in several ways:
- Via ATM (ATMs) with Cash In function
- Via MilliOn / eManat terminals
- Through the QR code generated in the Chatbot
- Through transfers from other cards
- In the branches of the VTB Bank
How can I replenish card balance with using payment terminals?
- On the main page of the terminal in the menu “Banking services”, select “Bank VTB (Azerbaijan)
- Indicate the last 8 digits of the card and expiration date
- After entering the amount in the terminal and confirm the payment
How can I replenish the card balance using ATM?
- The ATM you use to replenish the card balance must have the function Cash In.
- In the “Services’ section you must select the menu “Cash to Cart”and enter the 16-digit cart number.
- Next, confirm the amount that you entered in ATM.
How to replenish card balance using QR code?
You can replenish the card balance with one click, using the QR code.
For this, you need:
- Select button “Replenish” in the Chatbot main menu.
- In the QR window, click on the button, “create an account”.
- Select the account which you want to replenish, as well as the amount to replenish
- After another Chatbot user (who was sent a link to replenishment/QR), will scan the QR-code generated by the system, your card will be replenished by the indicated amount.
How can I cash out the amount from my virtual card?
At the moment, withdrawing funds a virtual card is not possible.
Can I use the card for online bet games?
When paying for gambling on foreign gaming sites, the Bank withholds a commission of 2% (min.5 AZN/USD/EUR/250RUB) + VAT in the amount of 10% of the amount winning.
My card is blocked. What should I do?
To unlock the card:
- It is enough to contact the Bank’s Contact Center (+994) 986; + 994 492 00 80) provide the last 6 digits of the passport and the code word.
- You can go to one of the branches of the Bank and unlock the card.
Can I order loan in chat-bot?
To order a loan:
- Choose button “Get a loan” in the main menu
- Indicate the loan amount and your monthly income.
- If you are not logged in “My account” then enter the FIN code of the identification card in the field FIN code.
- Confirm the order by entering the 6-digit password that has been sent to your number via SMS.
What is the processing time for loan request?
Loan applications are reviewed within one business day.
If there is error in operation, what should I do?
If you encounter any issues during the operation, you can contact the Bank.
Bank Contact center: (+994 12) 986;
WhatsApp: (+994 55) 214 09 86
What is the Bank's work schedule?
Bank branches operate on weekdays from 09:00 to 19:00, on Saturdays from 10:00 to 16:00 without a break.
Who can I ask questions?
Use any method convenient for you:
Free hotline: (+994) 986; (+99412) 492 00 80
E-mail:
info@vtb.az
Schedule:
9:00—19:00 (on weekdays).
10:00—16:00 (on Saturdays).
